Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Candy 96 Casino. Please read them carefully before creating an account, depositing funds or participating in any available games and services.

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1. General terms and acceptance

These Terms & Conditions form an agreement between you and Candy 96 Casino when you visit, register with or use the website and related services. By accessing the website, you confirm that you have read, understood and accepted these terms, together with any other rules or notices displayed on the website.

In this article

If you do not agree with any part of these terms, you must not use the website or its services. Additional conditions may apply to particular games, promotions, competitions, payment methods or other features. Where additional conditions apply, they will be made available before or during the relevant activity and should be read together with these terms.

Candy 96 Casino may update these terms from time to time to reflect changes to the website, services, technology, business practices or applicable legal requirements. Updated terms will apply from the time they are published, unless another effective date is stated. You should review this page regularly. Continuing to use the website after an update means you accept the revised terms.

The website is intended for people who are legally permitted to access online gambling services in their location. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some places, and Candy 96 Casino does not invite anyone to use the services where doing so would be unlawful.

You must use the website honestly and in accordance with these terms.
You must comply with all applicable laws, regulations and official requirements in your location.
You must not use the website if you are not legally permitted to gamble.
You must provide accurate information when requested and keep it up to date.
You should seek independent legal or financial advice if you are unsure about your obligations.

2. Registration, accounts and verification

Some services may require you to create a personal account. You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, shared with another person or transferred to someone else. Candy 96 Casino may apply eligibility, identity, age, location and financial checks where required or considered appropriate.

You are responsible for ensuring that the information supplied during registration is complete, accurate and current. If your details change, you should update them promptly through the available account tools or follow the relevant process shown on the website. Providing false, misleading or incomplete information may result in access being restricted or an account being closed.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity results from a failure by Candy 96 Casino to protect its systems. Do not disclose your password, security codes or other account information to another person. You should use a strong password, avoid reusing it on other services and sign out when using a shared device.

You must notify Candy 96 Casino as soon as reasonably possible if you believe that your account has been accessed without permission, your login information has been lost or stolen, or any transaction appears unfamiliar. Temporary restrictions may be placed on an account while security or verification checks are completed.

Candy 96 Casino may refuse an account application, limit access, suspend an account or close an account where this is reasonably necessary for security, verification, responsible gambling, legal, regulatory or operational reasons. Where permitted, information about the action and any available review process will be provided.

Account checks

Verification may involve requests for documents or information that confirm identity, age, residential details, payment ownership or the source of funds. Documents should be genuine, readable and provided through approved channels. Processing may take time while checks are completed. You must not attempt to bypass verification by creating additional accounts or using another person’s details.

3. Deposits, withdrawals and account funds

Any deposit must be made using a payment method that you are authorised to use. You must not use a payment instrument belonging to another person unless the website has expressly approved the arrangement. Payment providers may apply their own terms, fees, processing rules and security checks, and those matters may be outside Candy 96 Casino’s control.

You should only deposit money that you can afford to lose. Gambling funds are not a way to resolve financial difficulties, repay debts or meet essential living costs. Before making a deposit, check the amount carefully and consider whether spending limits or other responsible gambling controls would be suitable for you.

Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any relevant promotional conditions. The available withdrawal methods and any limits or requirements will be shown through the website where applicable. A request may be delayed or declined if information is incomplete, a payment method cannot be used, activity requires review or the request does not comply with these terms.

You are responsible for reviewing transaction details before confirming a deposit or withdrawal. If you identify an error, duplicate transaction or unauthorised activity, report it promptly through the support process available on the website. Candy 96 Casino may correct clear administrative or transaction errors and may reverse or adjust funds credited in error.

You must not use the account to receive, move or disguise funds obtained through unlawful activity. Candy 96 Casino may conduct checks relating to fraud, financial crime, payment ownership and unusual activity. Where necessary, transactions may be held, cancelled or reported to the relevant authority in accordance with applicable requirements.

Games, results and technical issues

Games are governed by the rules displayed for the relevant game. You should read those rules before playing, including information about bets, outcomes, features and any applicable conditions. Game outcomes are determined by the relevant game systems. In the event of a clear technical or system error, Candy 96 Casino may void affected activity and correct the account balance where appropriate.

Temporary interruptions may occur because of maintenance, communications problems, device issues, third-party services or events outside reasonable control. Candy 96 Casino will take reasonable steps to restore services, but does not guarantee that the website or every game will always be available, uninterrupted or error-free.

4. Promotions and responsible gambling

Promotions, bonuses, rewards and special offers may be subject to separate promotional terms. Those terms will explain eligibility, participation requirements, expiry arrangements, qualifying activity and any other conditions that apply. You should read the relevant promotional terms before opting in or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion.

Candy 96 Casino may amend, suspend or withdraw a promotion where this is reasonably necessary, including where an offer has been used contrary to its conditions or where technical, security or legal issues arise. A person must not create multiple accounts, misuse payment methods, exploit an error or use automated activity to obtain an unfair promotional advantage.

Gambling should be treated as entertainment, not as a guaranteed way to make money. You should set personal limits before you begin and stop when you reach them. Never chase losses, gamble with borrowed money or play when upset, tired, affected by alcohol or otherwise unable to make clear decisions.

Set a budget for gambling and keep it separate from essential household spending.
Use available deposit, loss, wagering, session or time controls where offered.
Take regular breaks and keep track of the time and money you spend.
Do not increase stakes to try to recover previous losses.
Consider a break, account restriction or self-exclusion if gambling is no longer enjoyable or feels difficult to control.
Seek support from a suitable Australian gambling support service or a qualified health professional if you are concerned about your gambling.

Responsible gambling tools and support options may be available through the website. Requests to restrict or close an account should be made using the available account or support process. A restriction may affect access to some or all services, and you should not attempt to avoid it by opening another account.

5. Acceptable use, privacy and liability

You must use the website only for lawful personal purposes. You must not interfere with its operation, introduce malicious software, attempt to access another person’s account, copy or alter website content without permission, use bots or automated tools, or take part in conduct that could damage the website, its users or its reputation.

You must not engage in fraud, collusion, cheating, identity misuse, payment abuse or any activity intended to manipulate game results or obtain an unfair advantage. Candy 96 Casino may investigate suspected misconduct and take appropriate action, including removing access, cancelling affected activity or retaining information where required for security, legal or regulatory purposes.

Personal information is handled in accordance with the applicable Privacy Policy. Information may be collected and used to provide services, administer accounts, process transactions, complete verification, manage risk, support responsible gambling and meet legal obligations. By using the website, you acknowledge that relevant information may be shared with service providers or authorities where this is permitted or required.

The website may contain links, content or services provided by third parties. These third parties may have separate terms and privacy practices. Candy 96 Casino is not responsible for third-party services that it does not control, although reasonable steps may be taken to address reported concerns.

To the extent permitted by law, Candy 96 Casino is not responsible for loss caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, or inaccurate information supplied by you. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited.

If any provision of these terms is found to be invalid or unenforceable, that provision will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply. A failure to enforce a provision immediately does not waive the right to enforce it later.

Questions, complaints or requests about these terms should be made through the contact or support options published on the website. Please provide enough information for the matter to be reviewed, but do not send sensitive payment or identity documents through an unapproved channel. These terms are intended to be read together with the website’s privacy, responsible gambling and promotional information.